Revenue Cycle Collections Specialist

**In-office role - Verona, NJ initially then moving to Livingston, NJ. 

The Revenue Cycle Collection Specialist is responsible for managing and resolving patient financial responsibility, with a primary focus on collecting outstanding balances and reducing accounts receivable (A/R).

This role works within athenaOne to manage worklists, perform account follow-up, and ensure timely and accurate payment resolution while supporting a positive patient experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES (included but not limited to):

• Manage and collect outstanding patient balances through phone, portal, and written communication
• Educate patients on balances, insurance responsibility, and payment options
• Establish and monitor payment plans
• Work A/R aging reports with emphasis on patient-responsibility balances
• Research and resolve denials, underpayments, and billing discrepancies
• Manage assigned Athena worklists, including Self-Pay, Collections, Refunds, Unapplied Credits, Credit Card errors; return mail/email and patient correspondent
• Process patient refunds and resolve credit balances
• Coordinate with external collections agencies, including account placement, recalls, and reconciliation
• Manage DPC accounts, including membership billing and follow-up on delinquent accounts
• Maintain accurate documentation and ensure compliance with HIPAA and applicable collection regulations

REQUIRED SKILLS AND QUALIFICATIONS:

• 2-5 years of healthcare collections, billing, or accounts receivable experience
• Experience with athenaOne or similar system
• Strong understanding of patient responsibility, insurance adjudication, and A/R workflows
• Strong communication, organization, and problem-solving skills

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• In-office ~4 days per week/ 1 remote setting, with extended periods of sitting and computer work. 
• Collaborative, fast-paced revenue cycle team supporting multiple providers and specialties.

TOTAL REWARDS AT VANOVA HEALTH SOLUTIONS:

At Vanova, we see Total Rewards as more than just a paycheck and recognize that value comes in many forms. It is the full experience of being a part of our incredible team working toward a shared, mission-driven purpose.  We’re proud to offer competitive compensation, health and wellness benefits, a retirement savings plan, time off to recharge, learning opportunities to continually grow, and meaningful work in a collaborative culture that fosters team connection through shared celebrations and appreciation events.

We are committed to investing in the future of our people and focused on expanding our total rewards to support every stage of your journey with us.

• The anticipated hourly rate for this role is $25-$28/hr.
• This position offers an opportunity for annual target bonus based on individual performance and company financial performance.
• Comprehensive benefits based on eligibility include a 401K retirement savings plan with company match, paid time off, and health benefits (medical, prescription drug, dental and vision insurance).
• Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to location, skill level, years and depth of relevant experience, and education.

EEOC Statement: Vanova Health is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties, and skills associated with it. Duties and expectations may be subject to change with or without notice.

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